Customer Success Intelligence · AI Infrastructure

Your accounts are talking.
Most CS teams find out too late to listen.

GPU utilization is dropping at three accounts. A champion's gone quiet. A competitor just started a POC at your biggest renewal. CS Pulse catches it the moment it happens — not eight weeks later at the QBR.

Request a Demo See It Catch a Churn Risk →

Learn feeds back into Watch — the loop compounds every cycle.

16 wksEarlier churn detection
$3.2MRetained in one account
2 wksTo first health score
Rec Clip 01 · 45–60s
▶
Platform Overview

Dashboard → account health scores → context graph → CSM's top action for the day. One continuous walkthrough, narrated.

Drop file at assets/videos/01-hero-overview.mp4
AI Chip Companies
Server OEMs
Data Centers
Cloud Infrastructure
AI Infrastructure
Colocation
What CS Pulse Catches

Every account is living one of eight stories. Most teams can't tell which one until it's over.

CS Pulse recognizes the pattern while there's still time to change the ending.

Scenario 01 · Silent Churn
$3.2M

The account that looks fine — until it isn't

Health score: 78, "healthy." But the champion's gone quiet, a QBR got skipped, and a competitor is running a POC. A dashboard that only reads the number misses all of it.

CS Pulse Outcome Compound risk flagged 16 weeks before renewal. Full $3.2M retained.
Scenario 02 · Land & Expand
$1.2M → $4.8M

Growth windows most teams miss

A new customer lands at $1.2M for a single rack. Adoption velocity across the rollout tells you exactly when they're ready to expand — before they've even budgeted for it.

CS Pulse Outcome Three expansion waves in 12 months. 4x the original land value.
Scenario 03 · Crisis Recovery
2,495%

When 40% of a rack goes dark

A cooling failure takes a top account offline. The old playbook: a war room, finger-pointing, and a six-week scramble. CS Pulse has a faster one.

CS Pulse Outcome Recovery playbook fires within hours. Full ROI on the intervention: 2,495%.
+ 5 more story arcs — Expansion Champion · Competitive Displacement · Stalled Deployment · Seasonal Surge · Executive Sponsor Change
Rec Clip 02 · 40–50s
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Watch Silent Churn Get Caught

Health score reads "78 · Healthy" → context graph surfaces champion drop-off + skipped QBR + competitor POC → Silent Churn arc flags → Renewal Safeguard playbook fires.

Drop file at assets/videos/02-silent-churn-detection.mp4
The Operating Rhythm

From signal to action in hours — not at the next quarterly review

Not a dashboard you check once a quarter. A closed loop that watches, detects, acts, achieves the outcome, proves it worked — and learns from it before the next cycle.

01 / Watch

Every signal, every account

38 KPIs monitored continuously — chosen because they actually predict expansion and churn, not because they're easy to track.

02 / Detect

Patterns, not single alerts

A utilization drop plus a quiet champion plus a skipped QBR isn't three yellow flags — it's a pattern CS Pulse has seen before.

03 / Act

The right playbook, automatically

Your CSM's top actions for the day arrive ranked by dollar impact, with clear ownership — not buried in a report.

04 / Achieve

The outcome, booked

Renewal signed. Expansion closed. Crisis contained. The playbook doesn't end at "action taken" — it ends when the account is actually better off.

05 / Prove

A record, not a guess

Every intervention keeps what triggered it, what was done, and what it protected or grew — ready for the board.

06 / Learn

Sharper with every cycle

Every outcome — retained, expanded, or lost — retrains the model. Reinforcement learning recalibrates thresholds and playbook rankings against what actually worked, not what looked reasonable on paper. Then it feeds straight back into Watch.

Playbooks

Five playbooks, each with a trigger and an owner

No generic "engage the customer" advice. Every playbook fires on a specific threshold and hands your CSM a named next step.

14–21d SLA Stabilizer

Trigger: 5+ SLA breaches/month

90d Renewal Safeguard

Trigger: health below 70, renewal inside 90 days

60–90d Expansion Timing

Trigger: health above 80, usage above 80% of license

Rec Clip 03 · 30–40s
▶
A Playbook Firing, Start to Finish

CSM daily actions view → playbook triggers → named owner assigned → dollar impact shown.

Drop file at assets/videos/03-playbook-trigger.mp4
Built for Your Vertical

Every infrastructure business watches something different

CS Pulse adapts its health model to your vertical, then recalibrates monthly from your own outcomes.

AI Chip Companies

GPU workload adoption drives expansion.

GPU UtilizationTraining ThroughputInference Latency

Server OEMs

Deployment speed determines stickiness.

Time-to-First-WorkloadRMA RateConfig Accuracy

Data Centers

Capacity trajectory predicts growth.

PUEThermal ScoreCapacity Trend

Cloud Infrastructure

Consumption patterns reveal intent.

UptimeCompute Hour TrendsWorkload Diversity

AI Infrastructure

Workload performance signals expansion timing.

GPU Memory EfficiencyBatch ThroughputTraining Completion

Colocation

Partner channel health is revenue health.

Partner EngagementCo-selling PipelineQBR Frequency
Partner collaboration
Channel & Partners

Your VARs and SIs, finally on the same page as you

Partners have been running your accounts out of spreadsheets. You don't see their activity; they don't see account health. CS Pulse closes that gap without giving anyone a new tool to learn.

  • Partners ask questions in plain language and get answers — no training manual, no new login
  • They see health scores and recommended actions for their own portfolio only
  • Channel health is tracked as its own pillar — because a quiet partner is often the earliest churn signal
  • An inactive VAR automatically triggers a recovery playbook and loops in the right owner
Data Governance

Enterprise-grade from day one — not an upgrade tier

Every customer gets full data isolation, audit logging, and schema validation, regardless of plan.

Live

Multi-Tenant Isolation

Independent database schemas per customer. Not row-level filtering — actual separation.

Live

Activity Logging

Every API call, upload, and configuration change is logged with identity and timestamp.

Live

Secure File Handling

Uploads pass schema validation and directory isolation. No cross-customer file access.

Live

KPI Range Filters

Out-of-range data is flagged, not silently absorbed into your health scores.

Live

Session Security

Authenticated sessions with inactivity detection and automatic expiry.

Coming Soon

Role-Based Access

CSMs see their accounts, managers see the portfolio, partners see their slice.

About AuctusAI

Built by someone who's sat on both sides of the QBR

AuctusAI was founded by Manoj Gupta, who spent 25 years in enterprise technology leadership at Oracle, IBM, Accenture, and DXC. CS Pulse comes directly out of that gap: dashboards that look good in a review, and intelligence that actually stops churn before it happens.

auctus — Latin: "increased, augmented, grown"

OracleVP Product Engineering · 10 yrs · Fusion ERP, 5,000+ customers
IBMPartner, Cloud Innovation · $140M P&L · 700-person team
AccentureSenior Manager, Cloud Advisory · 4 years
DXC TechnologySenior Managing Partner · $10M+ enterprise deals
Get Started

See your own accounts through CS Pulse

Bring your data, or use ours. Account health scoring and revenue intelligence live in two weeks — no rip-and-replace, no commitment.

Rec Clip 04 · 15–20s loop
▶
Silent, Looping Teaser

Short muted loop of the dashboard breathing — health scores updating, a signal pulsing. No narration needed.

Drop file at assets/videos/04-cta-teaser.mp4
Request a Demo Start a 2-Week Pilot